The Impact of Computer-Mediated Communications Monitoring on Organizational Communications Content
نویسنده
چکیده
Employer monitoring of communications is prevalent, and new legislation is increasing use of the practice, potentially leading to unintended and unexpected consequences. While there is ample evidence that use of computer-mediated communications (CMC) media influences what people communicate, the nature of CMC content is difficult to predict. Several theories suggest that CMC is less inhibited due to anonymity effects and reduced social cues, while others suggest social influence is amplified, even to the point of producing hyperpersonal communications. Organizational monitoring of CMC adds complexity to the consideration. Might monitoring attenuate extreme communications behavior? Or could it promote different extreme communications? This research employs a laboratory experiment to examine how monitoring organizational computer-mediated communications impacts their content. It brings together our current understanding of CMC with surveillance research and consideration of the impacts of selffocus spawned by the environmental shift towards vastly increased CMC monitoring. It also aims to substantially develop our understanding of self-awareness theory issues of automaticity and standard selection.
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